The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully.
The usage of this site and your placement of an order indicate an acceptance of these terms and conditions.
We ship orders to the contiguous 48 states, plus Hawaii and Alaska only.
We do not ship to APO, FPO, P.O. Box addresses, Guam, Puerto Rico, Virgin Islands, or to international addresses at the moment.
If you are placing an order with a high amount or with an international credit card, please contact us
for assistance on possible alternative payment methods.
Currently, we DO NOT
ship outside of the USA.
Most of the orders are processed and shipped out within 1 business day. If a part is not in-stock, it will be ordered directly from the respective manufacturer.
This will take additional time for the items to arrive to our warehouse before it is shipped to you. Thus, when you choose next day delivery,
it does not mean that you will receive your order tomorrow. All orders must be shipped; there is no pick-up service offered.
Once an order has been shipped, an invoice will be emailed to you. The tracking number can be found on the sales invoice.
To view more tracking information, you can use the tracking number link provided on the sales invoice.
You can also use the provided tracking number on UPS.com or FedEx.com.
It is our responsibility to ensure packages are shipped out and it is the customer's responsibility to ensure successful delivery once the tracking number has been provided.
If there is an issue with the delivery of your package you can contact us
Once an order has been invoiced and shipped, it cannot be cancelled.
Customers will be responsible and charged for any additional shipping fee if any of the following situations occur:
Inaccurate / Undeliverable Shipping Address
Please make sure that your shipping address is deliverable and complete. AutoPartsPrime is not liable for any inaccurate / undeliverable shipping address.
It is the customer's responsibility to provide the correct and deliverable shipping address for UPS/FedEx delivery upon submitting the order.
Any charges incurred by us while rerouting or making an address correct will be the responsibility of the customer.
UPS makes up to three delivery attempts, excluding weekends and holidays. Once the third and final delivery attempt has been made and the driver was unable to leave the package,
UPS will return the package to the sender. Customer will be responsible and charged for the shipping fee TWICE, for both the original delivery charges and the undeliverable package.
Freight charges incurred by us while attempting to deliver merchandise which is refused, will be billed to the customer.
A 15% re-stocking fee will apply to any merchandise bounced back to our warehouse.
Return to Shipper Orders
All packages that return to our facility due to an incomplete delivery will be subject to a 15% restocking fee, undeliverable package return charge,
and any additional charges incurred due to the returned package. Credit will be issued after the 15% restocking fee and undeliverable package
return charge (same cost as original shipping) has been applied to the price of the part, where original shipping costs cannot be refunded.
The tracking number is emailed once an order is shipped out. Should the tracking number be invalid or show no tracking updates,
please allow 24 hours for the tracking number to update on the carriers website. If the tracking number continues to appear invalid or shows no movement, please contact us for assistance.
If the tracking information shows the wrong destination, please contact us for immediate assistance.
An additional fee will apply to any qualified address corrections. Otherwise, you may contact UPS and request for a Will Call,
which will allow you to pick up the package within 5 business days at a local customer center. A valid government issued ID is required for Will Calls.
Autopartsprime.com charges sales tax on all orders shipping to California. Orders shipped to other states are not charged sales tax.
Customers are not charged until their order is ready to ship.
Credit Card/Fraud Prevention
To prevent fraudulent activities, we will conduct address verification through the customer's credit/debit card issuer to confirm customer's identity
and verify the validity of your purchase, ultimately protecting the customer's privacy.
If you wish to ship to an address other than your billing address, please contact the card issuer and have your shipping destination added
as an authorized alternate ship-to address in the record/memo field. We will contact your credit card issuer to verify this information after you've placed an order.
Both your billing and shipping addresses must be verified before an order will ship. If you encounter any trouble while attempting to add an alternate shipping address,
let the card issuer know that you are placing an online order and that the retailer must verify your personal information before shipment to eliminate the possibility of fraud.
Then, inform us when the information has been updated and we will re-attempt the address verification to complete the processing of your order.
Orders with the same verified billing and shipping address will be processed much faster.
Some parts on your order may have updated replacement information. Our parts specialists will verify and ship out the updated replacement at our discretion. In the meantime,
the updated replacement part number will be provided on the packing list and invoice.
The catalog is provided as a convenience to our customers. We do not guarantee the accuracy of the information provided within this catalog.
While we try to maintain a near-perfect catalog, a small number of parts may be listed incorrectly. Our website is a general catalog and does not reflect our actual inventory, please contact us
for inventory information.
We reserve the right to refuse to process an order for any reason. Your order confirmation is an offer to buy, not a completed sales contract.
Order acceptance and the completion of the contract between both the purchasing and seller party will take place on the shipment of the products ordered.
Your receipt of an electronic or other form of order confirmation does not mean our acceptance of your order, nor does it constitute a confirmation of our offer to sell.
We reserve the right at any time after the receipt of your order to cancel your order for any reason.
If the order is cancelled, the authorization on your card will be voided and no money will be charged.
If your card has been charged, a refund will be issued to your credit card.
Please only click on the submit button once. An order confirmation will be sent to you within 24 hours (usually, this is instant) after you have submitted the order.
If for any reason you did not get an email confirmation or are not sure if the order went through, please contact us before attempting to re-submit.
For information regarding remanufactured parts or core parts, please click here