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Help Center
You have selected
Ordering
  • Placing an Order
  • Order Status
  • Order Issues
Other Topics
Payment
  • Payment Issues
  • Payment Methods
Shipping
  • Shipping Inquiries
  • Shipment Issues
  • Carriers InfoNotice
Returns (RMA)
  • How to Return
  • Return Policy
Refund
  • Refund Inquiries
  • Refund Issues
Account
  • Create an Account
  • Forgot Password
  • Privacy Inquiries
Products
  • Parts and Accessories
  • Pricing

Order Issues

  • Can I cancel my order?
    As long as the order status is not in the "Packaging" or "Packaging with Parts On Order" process, an order can be canceled at any point. Once an order has been invoiced and shipped, it cannot be canceled.
    You can submit a request to cancel your order by contacting us via phone or live chat only.
  • Can I make any modifications to my order?
    We can only modify orders to reduce part quantities or to remove part numbers. We cannot modify the shipping address once an order is placed.
  • Can I have an order reinstated once it's been canceled?
    No. We do not save your payment information for your privacy protection. Thus, a canceled or voided order cannot be reinstated. You can place a new order on our online store.
  • What if my order has any missing items?
    If your order includes small and large items, you can inspect the protective packing material for small items. If you are still not able to find the missing item(s), submit an RMA inquiry immediately by following these steps:
    STEP 1: You can visit our Contact Us page and choose the "RMA - Returns or missing/lost/damaged packages" selection, then input your email address and sales order number to start an RMA inquiry.
    STEP 2: Choose "Missing/Lost/Damaged" (whichever is true) as the explanation for your report and provide the part number and quantity.
    Be informed that our RMA specialists will request photos for damaged items. Lost packages, Missing or damaged items must be reported to us within 5 business days of the shipping carrier's scheduled delivery date.
  • What if my order has a back-ordered part?
    We will inform you by email, if there's a back-ordered part on your order. The email will provide you with these options: wait until the back-ordered part(s) becomes available to be shipped, remove the back ordered part(s) and proceed with the remaining parts on the order, or you may request to cancel the order. If there is a back ordered part without an estimated time of arrival, you have the option to proceed with the rest of available parts on the order, or you may request to cancel the order. We will not proceed with your order without your approval.
  • Why was I informed that a part on my order is discontinued or on backorder by your company?
    There are some cases where parts may be discontinued or have back-ordered by the manufacturer. We will attempt to locate your part(s) as fast as possible, and we will notify you and give you the choice to proceed with the remaining parts on the order. We will not charge you for parts that have been removed from your order
  • What steps should I take if a duplicate order is submitted in error?
    You can contact us by phone, live chat or email as soon as possible if you place a duplicate order. We can cancel your duplicate order only if it has not been invoiced or shipped out to you. When your order is cancelled by us, we will send you a cancellation confirmation by email to the email address you provided on your order. If the order confirmation email does not appear in your inbox after cancelling your order, you can contact us to confirm that your duplicate order was cancelled.