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Help Center
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Help Center

Most Frequently Asked Questions
  • Can I place an order via phone, fax, live chat or email?
    We don't accept orders via phone, fax live chat or email. We are dedicated to providing the highest level of security and protection, all orders need to be placed through our secure and encrypted online store only.
  • How long is the processing time before an order is shipped out to me?
    It typically takes 1 to 3 business days for us to process an order after our verification team approves it. Sometimes, orders may take longer to send out to you if the item is unavailable locally or if the item is on backorder by the manufacturer. If there is a scenario where it takes longer than 3 business days, you will receive a follow-up email to keep you informed on your order status. Once your order is sent out to you, the ETA is up to the shipping method and your location.
  • If I choose the Overnight shipping option, does my order ship out the same day it's placed?
    Overnight shipping only applies to the transit time after the order is shipped out to you. Processing time for orders can take 1-3 business days if the items have to be ordered from the manufacturer. Express shipping does not impact the standard processing time of order.
  • Why was I informed that a part on my order is discontinued or on backorder by your company?
    There are some cases where parts may be discontinued or have back-ordered by the manufacturer. We will attempt to locate your part(s) as fast as possible, and we will notify you and give you the choice to proceed with the remaining parts on the order. We will not charge you for parts that have been removed from your order
  • Can I check the status of my order on the website?
    Yes, by logging into your account or clicking on the Track Order feature on our website. We will also email you with any updates or issues with your order. Make sure to check your inbox frequently for updates. Also, a tracking number will be emailed to you when your order ships out to you.
  • Why must my shipping address be necessary to be on record with my credit card issuer?
    This security measure is in place to safeguard our customers from identity theft and unauthorized transactions when ordering online. Protecting the personal privacy of our customers is the highest priority for us.
    When the customer's shipping address and billing address are different, we ask the customer to add the shipping address to their bank card profile as an "alternate shipping address".
    The reason we request customers to add the address on file with the card issuer is that the cardholder is the only individual who owns the authority to edit or add an "alternate shipping address" on the account.
    Without this policy active, anyone who acquires a credit card number can submit an online order and have that order sent out anywhere in the United States. This security measure is active to avoid fraud. Furthermore, if an order is not verified within 3 business days, the order will be cancelled by our system.
  • What happens next if the returned item does not satisfy return policy guidelines?
    If an authorized returned item does not qualify for a refund, Our RMA team will notify you promptly via email. The item in question can be shipped back to the customer at their own expense. The customer is responsible for shipping the item back to us in the original condition that it was shipped (ex. original package intact, undamaged, in resalable condition, etc.).
  • Can you ship to international customers?
    No, we do not ship internationally.
  • Can you inform me of the basic return policy details briefly?
    Every part we sell may be returned within 30 days of delivery date for a refund of the part price. You can click here for more details on our Return Policy.