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Help Center
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Ordering
  • Placing an Order
  • Order Status
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  • Shipping Inquiries
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Help Center
You have selected
Ordering
  • Placing an Order
  • Order Status
  • Order Issues
Other Topics
Payment
  • Payment Issues
  • Payment Methods
Shipping
  • Shipping Inquiries
  • Shipment Issues
  • Carriers InfoNotice
Returns (RMA)
  • How to Return
  • Return Policy
Refund
  • Refund Inquiries
  • Refund Issues
Account
  • Create an Account
  • Forgot Password
  • Privacy Inquiries
Products
  • Parts and Accessories
  • Pricing

Placing an Order

  • How do I submit my order on AutoPartsPrime.com?
    Submit your order on our online store by adding the item(s) to the shopping cart. Next, you can continue to our easy and secure check-out process.
  • Can I place an order via phone, fax, live chat or email?
    We don't accept orders via phone, fax live chat or email. We are dedicated to providing the highest level of security and protection, all orders need to be placed through our secure and encrypted online store only.
  • Why does the website ask me for VIN?
    • The VIN is a 17 digit Vehicle Identification Number that is required when looking for and identifying the correct parts or options for your vehicle and in some instances is required by the manufacturer.
    • You can locate your VIN on your vehicle's title, registration form, insurance forms, driver side of the dashboard near the front windshield or on the driver's side (left side) door jamb.
    • Your VIN provides important details about your vehicle, from engine codes to interior color to the day it was manufactured. This all but guarantees absolute accuracy on your order.
    • Use the "Select Vehicle by VIN" feature found below the search engine on the homepage to enter your VIN information.
    • Contact us if you need more help.