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    Help
    Contact Us
      Help Center
      • Ordering
      • Payment
      • Shipping
      • Returns (RMA)
      • Refund
      • Account
      • Products
      Policies
      • Sales Policy
      • Return Policy
      • Warranty
      • Privacy Policy
      • Remanufactured Parts/Core Policy

      Sales Policy

      Terms and Conditions

      The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. The usage of this site and your placement of an order indicate an acceptance of these terms and conditions.

      Shipping Information

      We ship orders to the contiguous 48 states, plus Hawaii and Alaska only. Shipments can be sent to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to APO/FPO addresses. Expedited shipping or large item shipment is not available to these address types.

      If you are shipping to a U.S. Territory (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands, and Micronesia) the shipment will be serviced by USPS.

      If you are placing an order with a high amount, please  contact us for assistance on possible alternative payment methods.

      Most of the orders are processed and shipped out within 1 business day. If a part is not in-stock, it will be ordered directly from the respective manufacturer. This will take additional time for the items to arrive at our warehouse before it is shipped to you. Thus, when you choose next day delivery, it does not mean that you will receive your order tomorrow. Currently, we do not offer any pick-up services - all orders must be shipped.

      Once an order has been shipped, an invoice will be emailed to you. The tracking number can be found on the sales invoice. To view more tracking information, you can use the tracking number link provided on the sales invoice. You can also use the provided tracking number on USPS.com, UPS.com or FedEx.com. It is our responsibility to ensure packages are shipped out and it is the customer's responsibility to ensure successful delivery once the tracking number has been provided. If there is an issue with the delivery of your package you can contact us for assistance.

      Once an order has been invoiced and shipped, it cannot be canceled.

      Customers will be responsible and charged for any additional shipping fee if any of the following situations occur:

      Inaccurate / Undeliverable Shipping Address

      Please make sure that your shipping address is deliverable and complete. AutoPartsPrime is not liable for any inaccurate / undeliverable shipping address. It is the customer's responsibility to provide the correct and deliverable shipping address for USPS/UPS/FedEx delivery upon submitting the order. Any charges incurred by us while rerouting or making an address correction will be the responsibility of the customer.

      Unsuccessful Delivery

      UPS and FedEx make up to three delivery attempts, excluding weekends and holidays. Once the third and final delivery attempt has been made and the driver was unable to leave the package, UPS or FedEx will return the package to the sender. Customer will be responsible and charged for the shipping fee TWICE, for both the original delivery charges and the undeliverable package.

      USPS will leave a peach-colored slip when the carrier attempted to deliver an item or items to you. A redelivery can be scheduled to take place up to the day the item is scheduled for return to the sender (the Final Notice date on the front of the form).

      Refused Shipments

      Freight charges incurred by us while attempting to deliver merchandise which is refused, will be billed to the customer.A 20% re-stocking fee will applied to any merchandise that is sent back to our warehouse after refusal.

      Return to Shipper Orders

      All packages that return to our facility due to an incomplete delivery will be subject to a 20% restocking fee, undeliverable package return charge, and any additional charges incurred due to the returned package. Credit will be issued after the 20% restocking fee and undeliverable package return charge (same cost as original shipping) has been applied to the price of the part, where original shipping costs cannot be refunded.

      In Transit

      The tracking number will be emailed once an order is shipped out. Should the tracking number be invalid or show no tracking updates, please allow 24 hours for the tracking number to update on the carrier’s website. If the tracking number continues to appear invalid or shows no movement, please contact us for assistance.

      If the tracking information shows the wrong destination, please contact us for immediate assistance. An additional fee will apply to any qualified address corrections. Otherwise, you may contact UPS and request for a Will Call, which will allow you to pick up the package within 5 business days at a local customer center. A valid government issued ID is required for Will Calls.

      Sales Tax

      Due to a recent Supreme Court ruling, states now have the ability to mandate whether or not they charge sales tax for online purchases. We collect and remit sales tax to remain compliant with all applicable tax laws as mandated by the state governments in which we conduct business.

      If your order is shipped to one of the states which mandates collection of online sales tax, it is subject to sales tax. Please consult a tax professional for more information regarding applicable sales taxes on your order.

      Order Processing

      Customers will not be charged until their order is ready to ship. A temporary hold is placed by the banking institution, expectant of the transaction. We do not capture any funds until the order is verified and ready to be shipped.

      Credit Card/Fraud Prevention

      To prevent fraudulent activities, we will conduct address verification through the customer's credit/debit card issuer to confirm the customer's identity and verify the validity of your purchase, ultimately protecting the customer's privacy.

      If you wish to ship to an address other than your billing address, please contact the card issuer and have your shipping destination added as an authorized alternate ship-to address in the record/memo field. We will contact your credit card issuer to verify this information after you've placed an order.

      Both your billing and shipping addresses must be verified before an order will ship. If you encounter any trouble while attempting to add an alternate shipping address, let the card issuer know that you are placing an online order and that the retailer must verify your personal information before shipment to eliminate the possibility of fraud. Then, inform us when the information has been updated and we will re-attempt the address verification to complete the processing of your order.

      Orders with the same verified billing and shipping addresses that are on file with your banking institution will be processed much faster.

      Disclaimer

      Some parts on your order may have updated replacement information. Our parts specialists will verify and ship out the updated replacement at our discretion. In the meantime, the updated replacement part number will be provided on the packing list and invoice.

      The catalog is provided as a convenience to our customers. We do not guarantee the accuracy of the information provided within this catalog. While we try to maintain a near-perfect catalog, a small number of parts may be listed incorrectly. Our website is a general catalog and does not reflect our actual inventory, please contact us for inventory information.

      We reserve the right to refuse to process an order for any reason. Your order confirmation is an offer to buy, not a completed sales contract. Order acceptance and the completion of the contract between both the purchasing and seller party will take place on the shipment of the products ordered. Your receipt of an electronic or another form of order confirmation does not mean our acceptance of your order, nor does it constitute a confirmation of our offer to sell.

      We reserve the right at any time after the receipt of your order to cancel your order for any reason. If the order is canceled, the authorization on your card will be voided and no money will be charged. If your card has been charged, a refund will be issued to your credit card.

      Please only click on the submit button once. An order confirmation will be sent to you within 24 hours (usually, this is instant) after you have submitted the order. If for any reason you did not get an email confirmation or are not sure if the order went through, please contact us before attempting to re-submit. For information regarding remanufactured parts or core parts, please click here.